Terms of Service

1. Service provider

NexusProps is a service operated by Álvaro Mauricio Hernandorena Núñez, with registered address at 18 de Julio 683, Maldonado, Uruguay (hereinafter, “NexusProps”, “we” or “the provider”).

Legal contact: legal@nexusprops.com.

2. Subject matter

These Terms of Service (“Terms”) govern access to and use of the software-as-a-service (“SaaS”) platform known as “NexusProps”, consisting of a Customer Relationship Management (CRM) platform for the real-estate sector, including its modules for contact management, properties, commercial operations, communications (WhatsApp, email), artificial intelligence and associated portals.

Use of the service entails full acceptance of these Terms and of the Privacy Policy.

3. Acceptance and capacity

By signing up or using the service you declare:

• To be at least 18 years old and have full legal capacity to contract.
• If acting on behalf of a legal entity (real-estate agency or other), to have sufficient authority to bind it.
• That the information provided at registration is truthful, accurate and complete.
• To accept these Terms and the Privacy Policy as a binding contract.

If you do not agree with any provision of these Terms, you must not use the service.

4. User account and security

4.1. Account types

• Agency account: linked to an organization (real-estate agency, broker) subscribing to the service.
• Individual user account: linked to a person inside an agency, with an assigned role (administrator, agent, assistant, etc.).

4.2. Customer responsibility

Each customer is responsible for:

• Maintaining the confidentiality of access credentials.
• Defining and managing internal permissions of users under their agency account.
• Immediately notifying NexusProps of any unauthorized access or suspected compromise, via support@nexusprops.com.
• Ensuring users in their agency comply with these Terms.
• Complying with their own legal obligations regarding personal data uploaded to the platform.

4.3. Security suspension

NexusProps may suspend an account without prior notice if it detects reasonable indications of compromise, fraudulent use, or any activity that endangers the integrity of the service or other users. The account will be reinstated once the situation is clarified.

5. Permitted and prohibited use

5.1. Permitted use

The service is offered for legitimate commercial purposes of real-estate management.

5.2. Prohibited use

The following is expressly prohibited:

• Using the service for unlawful purposes or purposes contrary to public morals or public order.
• Uploading defamatory, obscene, discriminatory content or content infringing third-party rights.
• Using the service to send unsolicited communications (SPAM) or non-consented bulk marketing.
• Reverse engineering, decompiling, attempting to access source code, or compromising the security of the infrastructure.
• Impersonating another person or organization.
• Uploading personal data without the corresponding legal basis (consent or equivalent).
• Using bots, automated scrapers or any unauthorized bulk-extraction mechanism.
• Reselling or sublicensing the service to third parties without prior written authorization.
• Using the service to process sensitive data (health, religion, sexual orientation, etc.) without express authorization from NexusProps.

Breach of any of these prohibitions may result in suspension or termination of the account without refund.

6. Ownership of customer data

The customer retains ownership of the data uploaded to the platform (contacts, properties, deals, synchronized emails, etc.).

NexusProps acts as data processor with respect to this data, exclusively to provide the service under these Terms and the Privacy Policy.

Upon termination of the service, the customer may request data export in a structured format within 30 days after cancellation, unless a legal retention obligation applies. After that period, NexusProps may delete the data.

7. Third-party integrations

The service may integrate with external platforms (Google Workspace, Microsoft 365, WhatsApp Business, Stripe, MercadoPago, Anywhere Real Estate, real-estate portals, etc.).

• Use of those integrations is additionally governed by the respective provider’s terms.
• NexusProps is not responsible for the availability, changes, suspensions or policies of those third parties.
• If an integration is modified or discontinued by the provider, NexusProps will seek a reasonable alternative where operationally feasible.

8. Subscription, billing and pricing

8.1. Plans and modality

The service is offered under a subscription model (monthly or annual) with different plans (Starter, Pro, Enterprise) whose current features and prices are published at nexusprops.com/pricing or agreed upon by specific contract.

8.2. Billing

Charges are processed in advance at the beginning of each billing period through authorized processors (Stripe, MercadoPago or others).

8.3. Automatic renewal

Subscriptions renew automatically at the end of each period, unless the customer cancels at least before the end of the current period from the billing panel.

8.4. Cancellation

• Cancellation stops automatic renewal. The service remains available until the end of the paid period.
• No refunds are issued for partially used periods, unless legally required.
• For refunds due to exceptional circumstances, contact legal@nexusprops.com.

8.5. Plan changes

Plan upgrades take effect immediately with prorated billing. Downgrades take effect at the end of the current period.

8.6. Taxes

Published prices do not include VAT unless expressly stated. The customer is responsible for taxes that apply in their jurisdiction.

8.7. Price changes

NexusProps may update prices with 30 days prior notice. Changes apply to subsequent renewal periods. A customer who does not accept the change may cancel before it takes effect.

9. Artificial intelligence features

The service includes AI functionalities (audio transcription, reply suggestions, description generation, conversational bots on WhatsApp, etc.) provided with the support of third parties (OpenAI, Anthropic, Groq, Google AI, xAI, DeepSeek, Z.AI, Stability AI).

• These features do not guarantee perfect results; output must be supervised by the user.
• NexusProps is not responsible for business decisions made exclusively based on AI model output.
• AI feature consumption may be subject to plan-tier limits; excess may generate additional charges or temporary pause.

10. Intellectual property

10.1. Platform

The software, source code, interfaces, brands, designs, graphics, documentation and any intellectual creation associated with NexusProps are the exclusive property of Álvaro Hernandorena Núñez or its licensors, and are protected by applicable intellectual property regulations.

10.2. License of use

These Terms grant the customer a personal, non-exclusive, non-transferable and revocable license to use the service under the terms of the contracted plan.

No other rights are granted. Any use beyond that license requires prior written authorization.

10.3. Customer content

The customer retains rights over the content they upload. They grant NexusProps a limited and operational license to process, store and display such content exclusively as necessary to provide the service.

10.4. Feedback

Any suggestion, proposal or bug report voluntarily provided by the customer may be used by NexusProps without compensation obligation.

11. Availability and support

11.1. SLA

NexusProps endeavors to maintain a reasonable level of availability, without guaranteeing uninterrupted operation. Scheduled maintenance windows and technical incidents may affect availability.

No contractual uptime SLA is offered unless explicitly agreed in a signed contract between the parties for Enterprise plans.

11.2. Support

• Starter plan: email support during business hours (UTC-3, Monday to Friday), response within 48 business hours.
• Pro plan: email + in-app chat support, response within 24 business hours.
• Enterprise plan: priority support, per the individual contract.

11.3. Maintenance

Maintenance windows will be announced with reasonable advance notice. Emergency maintenance may be performed without prior notice when required for security or stability reasons.

12. Limitation of liability

12.1. Exclusions

To the maximum extent permitted by applicable law, NexusProps shall not be liable for:

• Indirect, incidental, consequential, special or punitive damages.
• Lost profits, lost business opportunities, lost revenue, loss of goodwill or reputation.
• Loss or corruption of data when backups were available that the customer could have used.
• Damages arising from improper use of the service, customer breach of these Terms, or failures attributable to third-party integrations.
• Damages arising from temporary service downtime within reasonable limits.

12.2. Maximum cap

NexusProps’s total aggregate liability to the customer for any claim arising from these Terms shall not exceed, under any circumstances, the amount effectively paid by the customer in the twelve (12) months preceding the event giving rise to the claim.

12.3. Exceptions

The limitations in this section do not apply in cases of willful misconduct, fraud, or where mandatory law does not allow their exclusion.

13. Indemnification

The customer agrees to hold NexusProps harmless against third-party claims arising from:

• Use of the service in violation of these Terms.
• Content uploaded by the customer that infringes third-party rights.
• Customer’s breach of their own legal obligations (in particular, processing personal data without legal basis).
• Any activity carried out under their account.

14. Beta period and features in development

Some features may be offered in “beta”, “experimental” or “preview” status. These:

• May change, be suspended or be removed at any time.
• Are offered “as is” without additional warranties.
• May have usage limitations or special requirements.

Use of beta features is voluntary.

15. Termination

15.1. By the customer

The customer may cancel the subscription at any time from the billing panel. Conditions in section 8.4 apply.

15.2. By NexusProps

NexusProps may terminate the service in the following cases:

• Material breach of these Terms not cured within 15 days of notification.
• Payment default exceeding 30 days.
• Use of the service for unlawful purposes or that endangers other users or the platform.
• Service discontinuation, with at least 90 days prior notice, unless force majeure.

15.3. Effects of termination

After termination:

• The customer has 30 days to export their data.
• After that period, NexusProps may delete the data, unless a legal retention obligation applies.
• Provisions on intellectual property, limitation of liability, indemnification and dispute resolution survive termination.

16. Force majeure

Neither party shall be liable for breaches arising from events beyond their reasonable control, including without limitation: natural disasters, armed conflicts, pandemics, widespread utility outages (electricity, internet), massive cyber attacks, decisions of governmental authorities or essential infrastructure providers.

17. Assignment

The customer may not assign these Terms without prior written authorization from NexusProps. NexusProps may assign the Terms to a successor, merged or acquiring entity, with notice to the customer.

18. Communications

Communications will be made by email to the registered addresses. The customer agrees to receive technical, contractual and security notifications by this means.

For formal communications:

• To NexusProps: legal@nexusprops.com (cc support@nexusprops.com).
• To the customer: the address registered in their account.

19. Governing law and jurisdiction

These Terms are governed by and construed in accordance with the laws of the Eastern Republic of Uruguay.

Any controversy arising from these Terms shall be submitted to the competent courts located in the city of Montevideo, Uruguay, with express waiver of any other forum that may apply.

If the customer resides in a jurisdiction whose mandatory legislation grants exclusive competence to its local courts for consumer matters, that rule prevails within its mandatory scope.

20. General provisions

20.1. Entire agreement

These Terms, together with the Privacy Policy and specific plans/contracts signed, constitute the entire agreement between the parties regarding the service, and replace any prior agreement.

20.2. Waiver

Failure to enforce a right on a specific occasion does not imply waiver of that right in the future.

20.3. Severability

If any provision of these Terms is null or unenforceable, the remaining ones retain full force.

20.4. Notice of changes

NexusProps may update these Terms. Substantive changes will be notified with at least 15 days prior notice by email and prominent in-app notice. Continued use after the effective date implies acceptance.

21. Contact